Whether your online business has tens of thousands or tens of millions of customers, a WebVentures Customer Relationship Management system, CRM, can be scaled and customized to meet your business requirements. Our CRM maintains full information on customer billing and shipping details, transaction and payment histories. Customer specific discount rates, privileges, memberships or subscriptions can be recorded and applied to all transactions. Records can be maintained indefinitely or archived and purged periodically. A fast scalable CRM is essential to allow your online business to deliver its full potential.
Just as the CRM holds all information essential to delivering the correct customer experience, the CRM contains enormously valuable historical data for understanding your online business. The CRM is linked to the transaction database allowing detailed analysis of purchasing patterns, transaction histories and product sales. Data may be mined to view catalog-wide or individual product movements, effectiveness of sales campaigns and geographic and demographic patterns.
CRM data can be transferred to back-office systems for integration with POS transactions, ERP and other corporate data centers. Conversely, back-office data can be automatically uploaded to the online CRM on a scheduled or ad-hoc basis, ensuring your online records are fully accurate and timely.
Whatever your specific needs, WebVentures has a flexible Customer Relationship Management system capable of managing the online data associated with high-performance, multi-million customer sites.